GDPR data privacy notice

This Notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

Last updated: 5^th November 2026

1. Definitions

Consent

The individual has given clear consent for you to process their personal data for a specific purpose.

Contract

The processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract. A contract does not have to be a formal signed document, or even written down, as long as you both intend the terms to be legally binding and there is an element of exchange, for example goods or services for money.

Controller

A controller determines the purposes and means of processing personal data.

Legitimate interests

The processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

Processor

A processor is responsible for processing personal data on behalf of a controller.

Data subject

Natural person.

Personal data

The GDPR applies to ‘personal data’, meaning any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier (as explained in Article 6 of GDPR). For example: name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Processing

Any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

2. Controller and processor

IBEX Innovations Ltd is the controller and processor. This means that we control your personal data and only process it for the purpose it was received.

3. The purposes of processing your personal data

We require your personal data for the following purposes:

• As part of a contract
• And / or as part of a non-disclosure agreement
• And / or as part of a supplier agreement
• And / or as part of the purchasing process
• And / or to respond to an enquiry you send us through our website

4. The categories of personal data concerned

We process the following categories of your personal data and have obtained this information from you directly:

• Name, email address, company telephone number, job title, company address
• If you use the contact form on our website, we also process the details you enter: your first and last name, email address, subject and message. Our website host and email delivery provider also process technical data needed to deliver the page and your message, such as your IP address and request details.

5. Our lawful basis for processing your personal data (GDPR Article 6)

Customers

• Processing necessary for legitimate interests, because you have shown an interest in our product and technology and are therefore a potential customer.
• Processing necessary for legitimate interests, because we need to read and reply to messages you send us through our website.
• Processing necessary for the performance of a contract, or to take steps to enter into a contract or agreement.
• Processing necessary for compliance with legal obligations, with regard to protecting our IP.

Suppliers

• Processing necessary for the performance of a contract, or to take steps to enter into a contract as part of the supplier approval process.
• And for legitimate purposes, so that you can provide a product which we can purchase from you.

More information on lawful processing can be found on the ICO website.

6. Sharing your personal information

Your personal data will be treated as strictly confidential and will be shared only with employees of IBEX and with the service providers that process it on our behalf, as described in section 9. We do not sell your personal data.

7. How long we keep your personal data

We keep your personal data for no longer than reasonably necessary in relation to the purpose it is being processed.

Messages sent through our website contact form are kept for 12 months after our last contact with you, unless they lead to a contract or other relationship with us.

8. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you
• The right to request that we correct any personal data if it is found to be inaccurate or out of date
• The right to request your personal data is erased where it is no longer necessary to retain such data
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
• The right to object to the processing of personal data (where applicable, i.e. where processing is based on legitimate interests)

9. Service providers and transfers of data abroad

We use two service providers to run our website and handle messages sent through our contact form. Each acts as our processor under a data processing agreement and may only use your data on our instructions.

Cloudflare, Inc. protects our website and runs the service that receives contact form submissions. It processes technical data such as your IP address and request details, and handles the content of a submission only while it passes to us. Cloudflare operates a global network, so your request may be handled in data centres outside the UK.

Resend, Inc. delivers your contact form message to our enquiries mailbox as an email. It processes your name, email address and message, and stores email delivery records in the United States.

Both providers are based in the United States. Where your data is transferred there, it is protected by the provider’s certification under the UK Extension to the EU–US Data Privacy Framework and/or the standard contractual clauses with the ICO’s UK Addendum, as set out in its data processing agreement. Apart from these providers, we do not transfer personal data outside the UK. You can contact us (section 12) for more information about these safeguards.

10. Automated decision making

We do not use any form of automated decision making in our business.

11. Further processing

If we wish to use your personal data for a new purpose not covered by this Notice, we will provide you with a new notice explaining this new use prior to commencing the processing, and setting out the relevant purposes and processing conditions.

12. How to complain

If you have any concerns as to how your data is processed you can contact:

If this does not resolve your complaint, you have the right to lodge a complaint with the Information Commissioner’s Office on 0303 123 1113, via ico.org.uk/global/contactus/email, or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, if you believe that we have not complied with the requirements of the GDPR with regard to your personal data.